客服代表（6个月临时岗位）CSR

招聘人数：1-2人 到岗时间：不限 年龄要求：不限 婚况要求：婚姻状况 JOB POSITION: Customer Service Representative


REPORTS TO: CSR Supervisor

FUNCTION: This position responsible for communication with customers and dealers for order process, payment follow up and shipment transportation. Collect customer feedback and set up Global CAPA to increase customer satisfaction.


BASIC PURPOSE OF THIS POSITION:

This will include responsible for use company resource and service provider to meet customer and dealer requirement.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent will also be responsible for, but not limiting to the following duties:



Customer order management and sales order input into Oracle system
Customer order shipping and follow up, backlog order report and follow up
Customer feedback and Global CAPA system input
OKC module and TradeSphere using
RMA and credit management
Transportation company management and KPI monitor
Warehouse management and complaint treatment
Insurance company management and damage claim
Contract review report and delivery report
Write off management


This description is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.





WORKING RELATIONSHIPS AND CONTACTS:

External contacts for this position include :
Customer, Dealers, Transportation, Warehouse provider, Insurance company.

Internal contacts include:
Sales, Marketing, Finance, Quality and Service



SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL EDUCATION AND COMPETENCY:

More than three years experience on similar position in this area with relevant education of college or university in Business, Science , International Trade or English is preferred.



This position also requires:

· Proficient in English and good MS office computer skills, certain experience and knowledge on ERP system, knowing Oralce is a plus

· Must be comfortable communication with e-mails, voice mails, in person with internal an external customers

· Both customer and process oriented. Capable to handle urgency and pressure, work independently

· Seeks feedback and advice from others to improve skills and address weaknesses

· Focuses on key tasks despite limited time and resources

· Prioritizes own work to complete assignments on a timely basis

· Recognizes opportunities for improvement in own and work unit’s processes

· Participates on work unit and department teams to improve processes

· Resolves conflicts without help from team leader, supervisor, or manager

· Builds solid working relationships that enhance collaboration and cooperation with others

· Uses understanding of the customer’s needs to identify and suggest ideas or enhancements

· Continuously learns from experiences, particularly non-routine challenges

· Understands complex technical and non-technical documentation

· Acknowledges and addresses issues honestly and without judgment

· Learns to analyze business processes and customer requirements

· Streamlines processes and eliminates roadblocks




OTHER REQUIREMENTS:



TRAVEL REQUIREMENTS:

This position may require business traveling in a fewness situation.



WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position functions in a general office environment.