Medical Information, QA Customer Affairs

招聘人数：1-2人 到岗时间：不限 年龄要求：不限 婚况要求：婚姻状况 ? Medical Information Responsible (MRI) person for China.
? Establish collaborative and innovative working relationships with key local, regional and global stakeholders.
? In collaboration with key stakeholders, manage the process of providing medical product information services across the China
? Collaborate with Regional Manager for MI and Regional Medical Affairs director, on MI based projects as required.
? Ensure Medical Information processes are compliant with applicable medical, legal, regulatory, and commercial standards and requirements.
? Provide technical/medical product information in response to inquiries from Alcon's customer base and internal departments.
? Provide critical support to Medical Safety as liaison for product inquiries.
? Provide critical support to Customer Service as the liaison for technical, advanced and elevated inquiries.
? Provide support to Regulatory Affairs for product labeling, agency requests, and department initiatives, as required.
? Screen inquiries for safety issues and forward adverse event reports, medical device reports and product complaints to Medical Safety in accordance with Alcon and regulatory guidelines
? Conduct scientific searches and evaluate data to respond to technical inquiries or to develop FAQs
? Coordinate and develop customized responses to inquiries, develop FAQs and standard responses and obtain content approvals as necessary. Ensuring responses are provided in a timely and compliant manner.
? Implementation and ongoing utilization of Alcon’s global MPI database.
? Responsible for the integrity of all information uploaded into the MPI database for China
? Develop and maintain MPI repository of peer reviewed literature relevant to China
? Provide product, disease state, MPI compliance and database training for all personnel in China involved with the provision MPI services.
? Provide technical, scientific and/or medical input and support to assist MI related affiliate initiatives.
? Support new product launch teams and communicate specifications and plans for new products to key stakeholders.
? Deliver Medical Information product support at Alcon Medical Information Desks at professional congresses, as required.
? Provide reports from the MPI database based on metrics established by MPI management.
? Develop and maintain MPI processes and procedures in alignment with global SOPs and global MPI standards.
? Ensure local country operations complete MI mandatory training.
? Develop specialist and current knowledge regarding the body of medical, technical and scientific information for all ALCON company and a solid understanding of competitor products


Education:
? Tertiary qualification in Ophthalmology or Life Sciences.: Degree or higher in ophthalmology, medicine, pharmacology, chemistry, biology, nursing or other healthcare discipline.
Languages:
? English – Excellent verbal and written English skills
Experience/Professional :
? Eye Care clinical experience or PhD graduate in Optometry related field
? Minimum 5 years’ experience in Pharmaceutical or Medical Equipment Company
? Minimum 3 years working in Medical Affairs/Medical Information within Pharmaceutical or Medical Device Company.
? Clinical experience working in healthcare environment, preferably within optics or ophthalmology,
Attributes:
? Highly developed interpersonal skills and collaborative working style.
? Team player
? Ability to accurately assimilate and disseminate technical and medical information
? Strong organizational skills and ability to prioritize effectively.
? Attention to detail